Facilities for Disabled Persons by Axis Bank: A Step Towards Inclusive Banking Across India
Can’t Visit a Bank? Axis Bank Brings Services to Your Doorstep
If you are a disabled person and are suffering from any kind of disability that makes it difficult for you to visit the bank, you no longer need to worry.
Almost all banks, including Axis Bank, now provide door-to-door services—whether it’s for depositing or withdrawing cash, or handling any other queries.
Here is complete information about the facilities for disabled persom by Axis Bank.
Axis Bank is committed to treating all customers fairly and equally, including those with disabilities. Following the guidelines from the Reserve Bank of India (RBI), the bank offers special services to make banking more accessible and comfortable for differently-abled customers.
No Discrimination – Everyone Is Welcome
Axis Bank believes in equal treatment. It does not discriminate against anyone based on:
- Gender
- Age
- Religion
- Caste
- Literacy level
- Financial background
- Physical or mental disability
Accessible ATM Services for the Visually Impaired
To help customers with visual disabilities, Axis Bank has made all its ATMs more accessible:
- Braille keypads for easy use
- Voice guidance (Talking ATMs) to help through audio instructions
Wheelchair Access at Branches and ATMs For Disabled Persons
Axis Bank ensures that most of its branches and ATMs are wheelchair-friendly, so customers with mobility challenges can enter and access services with ease.
You can check the list of wheelchair-accessible branches and ATMs by clicking here.
Dedicated Staff for Help and Support For Disabled Person
At every branch, there is a designated staff member who can assist customers with disabilities. If the branch officer is unable to solve the issue, the matter can be raised to a Circle Nodal Officer.
Know Your Rights – Helpful Guide Available
Axis Bank also encourages customers to read the “Bankers Guide for Customers Who Are Differently-Abled”, a helpful resource compiled by the Indian Banks’ Association. This guide explains rights, services, and support for disabled customers.
Axis Bank Doorstep Banking – We Come to You
Axis Bank understands that sometimes it’s not easy for everyone to visit a branch. That’s why we offer Doorstep Banking Services—to bring important banking services right to your home.
Whether you’re facing an emergency, have mobility issues, or just need comfort, Axis Bank is here to help.
How to Use Doorstep Banking?
Just call Axis Bank’s Phone Banking number and speak with a Phone Banking Officer to request the service you need.
What Services Are Available at Your Doorstep?
Axis Bank offers the following services at your home:
- Cash Pickup – Bank staff will come to your location and collect cash or cheques with a proper receipt.
- Cash Delivery – Withdraw money from your account and receive the cash at your doorstep.
- Demand Draft Delivery – Need a DD? It will be delivered to your home.
- Submit KYC Documents – No need to visit the branch; submit your KYC documents from your home.
- Life Certificate Collection – For pensioners and senior citizens, Axis Bank will collect life certificates from your home.
Who Can Use This Facility?
All Savings Account and Current Account holders
Doorstep banking is available across all Axis Bank branches in India
Locate a Branch Near You
You can check which branches offer doorstep banking by visiting the Axis Bank website.
Charges for Axis Bank Doorstep Banking
Axis Bank offers convenient doorstep banking, but some charges may apply depending on the type of account you have.
Free Services
- Priority, Burgundy, and Burgundy Private customers (Premium Savings Accounts) get 4 doorstep requests free per month.
Charges After Free Limit
- After 4 free requests, ₹100 plus service tax per request will be charged.
- Non-premium savings account holders will also be charged ₹100 plus tax per request.
- Current Account holders – Charges depend on your account type. You can check the details in the bank’s official list of charges.
Important Note
Keep your Debit Card number and PIN ready when using Doorstep Banking.
Special Benefit for Disabled and Senior Citizens
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Axis Bank gives special attention to those who need it most.
Cash delivery at home is available only for:
- Senior citizens above 70 years
- Differently-abled customers
Important Rules and Conditions for Doorstep Banking
Here are some simple rules to help you understand how the service works:
Service Managed by Trusted Partners
- Axis Bank may send a trusted third-party agency to deliver or collect cash/documents.
- Your basic details will be shared with the agent only for the purpose of the service.
Who Can Use It?
- All individual Savings Account holders can use this facility.
Who Cannot Use It?
- Joint accounts operated jointly
- Minor accounts
Service Only at Your Registered Address
- The pickup/delivery address must match your bank’s registered address.
- This address must be within 5 km of a nearby Axis Bank branch.
One Request Per Day
- Only one doorstep request is allowed per day per customer.
Cash Pickup & Delivery Limits
- Cash pickup limit: ₹50,000 per visit
- Cash delivery: Available only for senior citizens (above 70) and differently-abled persons
How to Identify the Delivery Agent
To stay safe and secure:
- Show your ID proof and SMS confirmation sent by the bank.
- Check the ID card of the delivery agent and match it with the details in the pickup/delivery slip.
Timings for Request Submission
- Requests before 1:00 PM: Processed the same day
- Requests after 1:00 PM: May be processed the next day
- On working Saturdays: Requests accepted only till 11:30 AM
Note on Unavoidable Situations
In rare cases, due to factors beyond the bank’s control, the doorstep banking service may not be available. Axis Bank will not be responsible legally or financially in such situations.
Head Office Support – Nodal Officer for Disabled Customers.
| Detail | Information |
|---|---|
| Name | Mr. Manish Katiyar |
| nodal.officer@axisbank.com | |
| Phone | +91-080-61865200 |
| Working Hours | 9:30 AM to 5:30 PM (Monday to Saturday, except 2nd & 4th Saturdays and holidays) |
| Address | Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,Plot No I.T.5, MIDC, Airoli Knowledge Park,Airoli, Navi Mumbai – 400708 |
Conclusion
Axis Bank is creating a more inclusive and accessible banking environment. From talking ATMs to wheelchair-friendly branches and dedicated officers, the bank shows its strong commitment to empowering differently-abled individuals.
If you or someone you know needs support, Axis Bank is just a call or visit away.